APPOINTMENT SYSTEM

ACTION 1

Setting up the job:

On receipt of the order, whether verbal or in writing, occupier details are fully recorded on our in-house job card system and analysed and prioritised according to the target and programme details as highlighted in our General Method Statement. This analysis takes account of works duration and an appropriate start date for the works is set at that time.

ACTION 2

Allocating the works:

If a phone number is provided initial efforts are made to contact the occupier by phone. If successful and an appropriate date and time agreed, this is clearly marked on the job sheet and following issue to the appropriate operative trade, it is then actioned by the operative. If no telephone number is available then the job card is initially issued to the operative who will call ad-hoc. If the occupier is not available an appointment date request card (copy attached) is left and noted on the job sheet. In the event that no response is received within 24 hours a letter is sent to the occupier requesting a call from them to our office to arrange an appointment. If the occupier fails to respond by the target date minus estimated work duration time, then you will be recharged.